Terms & Conditions


 
Use of the SUSU Box Office is subject to the following terms and conditions
 
  • 1. In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond University of Southampton Students' Union's (SUSU) control), SUSU will only refund the face value of the ticket. This excludes any booking, transaction or delivery fees that may have been paid. SUSU will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and SUSU cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
 
  • 2. Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).

    If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, SUSU will refund the face value of the tickets upon receipt of the original tickets. SUSU will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) SUSU will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and SUSU cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
 
  • 3. Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then SUSU will refund the face value of the tickets.
 
  • 4. If SUSU is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund of the face value of the ticket:
    • a. SUSU do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected
    • b. SUSU despatch your order to the wrong address and cannot provide replacement tickets
    • c. SUSU do not despatch your order and do not arrange for the tickets to be available for collection
    • d. SUSU despatch the wrong order, ie wrong event / wrong type of tickets
    • e. Any other similar circumstances where SUSU has acted with negligence or where we may have acted in breach of contract
 
  • 5. No duplicate tickets will be issued to replace lost or stolen tickets.
 
  • 6. Customers are advised to check their purchase upon receipt and ensure it is for the correct event, venue, date and time.
 
  • 7. It is the responsibility of the customer to inform SUSU of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
 
  • 8. No admission to events without a valid ticket and a valid form of identification
 
  • 9. SUSU may in certain cases sell tickets on behalf of other organisations. In these cases SUSU accepts no responsibility for any restrictions placed on ticket allocations.
 
  • 10. SUSU reserve the right to change the programmes in exceptional circumstances
 
  • 11. Should an event require specific seat allocations, SUSU will endeavour to make all reasonable efforts to accommodate customers requirements
 
  • 12. SUSU cannot be held responsible for any errors or problems that may occur when paying using Netbanx or Barclays EPDQ.
 
  • 13. SUSU cannot be held responsible for not being able to fulfil postal orders should tickets have sold out before the order is processed
 
  • 14. SUSU does NOT offer delivery on postal orders. Postal orders are intended as an alternative to online orders and as such only a limited service is available
 
  • 15. The right to admission to an event is reserved by SUSU, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. No refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

    Unless otherwise stated, customers must be aged 18+ and have suitable proof of age

 
  • 16. There is strictly no entry after 23.30 to an event, unless otherwise stated.
 
  • 17. Non-SUSU and affiliate card holders must be signed in at entry by a SUSU member, unless the event is open to members of the public.
 
  • 18. Bag checks & searches may be in operation at any time
 
  • 19 The user of laser pens/pointers is prohibited
 
  • 20. Strobe lights and loud music may operate in the venue at any time. Please note these can be hazardous to your health. If in doubt, please seek medical advice from first aid staff
 
  • 21. No bottles or cans are allowed in the venue, unless purchased within the venue.
 
  • 22. SUSU does not accept responsibility for the loss or damage of personal property brought into the venue, unless caused by their negligence.
 
  • 23. Under no circumstances will SUSU be liable for unforeseen or direct loss
 
  • 24. Photography and Live Video may operate in the venue at any time. If you do not wish to be filmed, please inform the operator.
 
  • 25. Rights of Admission are reserved by SUSU.
 
  • 26. Unless otherwise stated, tickets are valid until 23:30 on the night of the event.
 
  • 27. By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification, and the subsequent refusal of entry to anyone using such tickets.
 
  • 28. If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
 
  • 29. We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
Last updated: June 2008